Q: What happens if the sitter I request isn’t available?
A: If your preferred sitter is not available, you will be notified right away and given the option to choose another sitter or post your request on the Job Board for interested sitters to apply. The Munchkin Minders team is also here to support you directly!

Q: How much notice do I need to book a sitter?
A: The more notice you provide, the better! That said, we also accommodate last-minute requests and do our very best to fill them. Please note: a $40 rush fee applies to requests made with less than 12 hours’ notice.

Q: Can I change the date of my confirmed request?
A: To change a date, you’ll need to cancel the confirmed sit online and submit a new request. A minimum $25 cancellation fee applies to all confirmed sits.

Q: What should I do if I need to change the time of my scheduled sit?
A: Contact Munchkin Minders to request a time change. We will check with your sitter to see if they can accommodate.

Please note:

• For changes made with more than 12 hours’ notice, no additional charges apply.

• For changes made with less than 12 hours’ notice, if the new start time is later than the original time, families are charged from the original start time.

 We have this policy out of care and fairness. Our sitters set aside time, rearrange their schedules, and commit fully to your family. When a change is made at the last minute, they lose the opportunity to use that time elsewhere. To respect their commitment, we ensure they are compensated accordingly. This allows us to care equally for both families and sitters, creating a foundation of trust and fairness.

Q: What happens if my sitter is asked to care for more children than originally requested?
A: If arrangements are made with more than 12 hours’ notice (through both Munchkin Minders and the sitter), $5 per hour is added to the hourly rate. If notice is given with less than 12 hours, $10 per hour is added to the hourly rate.

Q: Why do all assignments need to be scheduled through Munchkin Minders?
A: Munchkin Minders is a full-service babysitting and nanny agency personally managed by a mom who carefully selects and screens every caregiver. This ensures that families are matched with highly qualified, dependable, and trusted sitters. Scheduling through us also protects both families and sitters by keeping clear policies and support in place.

Q: What does the 4-hour minimum mean?
A: Each assignment requires a minimum of four consecutive hours. This minimum cannot be split into multiple shifts. If you book two separate shifts in the same day, each shift must meet the 4-hour minimum.

Q: What happens if I schedule a sitter without going through Munchkin Minders?
A: If a sitter is booked directly (bypassing Munchkin Minders), both the family and the sitter will be charged a $1,000 bypass fee.

Q: Why do you ask families to respect your sitters?
A: We care deeply about both our families and our sitters. Sitters make a real commitment by setting aside time and rearranging their schedules to serve your family. We ask for fairness and respect so they feel valued—and so families, in turn, receive the highest quality care.

Q: Who can I contact with additional questions?
A: You can email Danielle Chappell, owner and founder of Munchkin Minders, at dpmunchkinminders@gmail.com. She is also available by phone during office hours:

Monday–Friday, 8 a.m.–5 p.m. Saturday 8 a.m.-12 p.m. Our Office is closed on Sundays.

Q: How can I book a sitter through the website?
A: Simply register or log in here: Sitter Service Register/Login.

Q: What does it cost to hire a sitter?
A: A full listing of our prices and policies can be found here: Sitter Rates

Q: What types of services do you offer?
A: We provide fun, interactive, and experienced nannies and sitters for families in San Diego, Western North Carolina, and local hotels and resorts. Our services include:

• On-call Sitter Services

• Nanny Placements

• Group Event Childcare

• Pet Sitting

Q: What areas do you serve?
A: We proudly serve all of San Diego County (East, West, North, and South), Temecula County, and Western North Carolina (Hendersonville to Asheville).

Q: Why are you so passionate about this business?
A: As a mother, I know how important worry-free childcare is. I wanted to create a service where busy parents can find loving, exceptional sitters who are dependable, creative, trustworthy, and fun.

Q: Are sitters employees of Munchkin Minders, LLC?
A: No. Sitters are independent contractors. Munchkin Minders, LLC is a referral service. While each sitter is carefully screened, Munchkin Minders, LLC accepts no responsibility for negligence or misconduct on the part of a sitter.

Q: How did you start Munchkin Minders?
A: You can read my full story on the About the Owner page.

Q: How are you different from other services, including Care.com?
A: Munchkin Minders is a full-service babysitting and nanny agency, personally managed by a mom who hand-selects every sitter. Unlike online listing services, we do all the work to ensure you are matched with highly qualified caregivers. Best of all, we are always here for you—personally, directly, and with care.