Frequently Asked Questions
Q: What happens if the sitter I request isn’t available?
A: Munchkin Minders will immediately contact our team of sitters to confirm your request as quickly as possible.
Q: How much notice do I need to book a sitter?
A: The more notice you give, the better! However, we accommodate short notice requests and do our best to meet all requests. Note, there is a $15 booking fee for requests with less than 12 hours notice.
Q: What happens to my booking fee if I no longer need my sitter?
A: Booking fees are non-refundable and non-transferable once a sitter is confirmed. You can cancel confirmed requests online. Additional cancellation fees apply if the cancellation is within 24 hours.
Q: Can I change the date of my confirmed request?
A: You must cancel the confirmed sit online and request the new date needed. A new booking fee will be required.
Q: What should I do if I need to change the time of my scheduled sit?
A: Contact Munchkin Minders to request a time change. We will check with your sitter to see if they can accommodate the new time.
Q: What is a booking fee and do I pay it every time I need a sitter?
A: A booking fee is paid via credit card each time you request a sitter. This fee covers the work we do to find and qualify a sitter for you. The fee is non-refundable and cannot be applied to another date.
Q: What does the booking fee go toward?
A: The booking fee covers the cost of searching, qualifying, training, and background checking each sitter. It also helps cover our business costs, such as insurance, licensing, office supplies, and administrative work.
Q: Why do I have to schedule all assignments through Munchkin Minders?
A: Munchkin Minders is a full-service babysitting and nanny agency with a real person (a mom) managing the hiring of sitters and nannies. We ensure you get a highly qualified caregiver that meets your family’s needs.
Q: What happens if I schedule a sitter without involving Munchkin Minders?
A: If you bypass Munchkin Minders to schedule a sitter, you and the sitter will be charged a $1,000 fee.
Q: Who can I contact for more questions?
A: You can email Danielle Chappell, the owner/creator of Munchkin Minders, at dpmunchkinminders@gmail.com. She is also available by phone during office hours, Monday – Saturday, 8 am-5 pm.
Q: How can I book a sitter through the website?
A: Book your sitter with this link! Sitter Service Register/Login
Q: What does it cost to hire a nanny or sitter?
A: A full listing of our prices, discounts, and other features can be found on our pricing page.On-Call sitter info
Q: What type of services do you offer?
A: We provide fun, interactive, and experienced nannies and sitters for families in San Diego and Western North Carolina and local hotels & resorts. We offer on-call babysitting, hotel babysitting, nanny placements, group event childcare, and more.
Q: What areas do you serve?
A: We serve all of San Diego County (East, West, North, and South), Temecula County, and Western North Carolina (Hendersonville to Asheville).
Q: Why are you so passionate about your business?
A: As a mother, I know how important it is to have worry-free childcare. I wanted to create a service where busy parents can find loving, exceptional sitters who are experienced, dependable, creative, trustworthy, and fun.
Q: Are the sitters employees of Munchkin Minders LLC?
A: No, they are independent contractors. Munchkin Minders, LLC is a referral service, and the sitter is not an employee. While each sitter is carefully screened, Munchkin Minders, LLC accepts no responsibility for any negligence or misconduct on the part of the sitter.
Q: How did you start Munchkin Minders?
A: Read all about me on my About the Owner page. About the owner
Q: How are we different from other services, including Care.com?
A: Munchkin Minders is a full-service babysitting and nanny agency with a real person (a mom) managing the hiring of sitters and nannies. We do all the work to find highly qualified caregivers to meet your family’s needs. We are always at your service and available to you!