FAQ

Q? What happens if the sitter I request isn’t available?

A. Munchkin Minders will begin contacting our team of sitters so that we can confirm your request as quickly as possible. 

Q? How much notice do I need to give in order to book a sitter?

 A. The more notice you give, the better! However we are happy to accommodate your requests on short notice and as always, will do our absolute best to accommodate any requests made, however, no request is guaranteed.  There is a $15 added booking fee for all requests with 12hrs or less notice.

Q? What happens to my booking fee if I no longer need my sitter?

A. Booking fees are non-refundable and non-transferable to another date once the sitter has been confirmed.  You can cancel any confirmed requests online directly from your account.  You will incur additional cancellation fees if the cancellation is within 24 hours.

Q? Can I change the date of my confirmed request?

A. You cannot change the date of a confirmed sit request.  You must cancel the confirmed sit online and request the new date needed.  You will need to pay a new booking fee.

Q? What should I do if I need to change the time of my scheduled sit?

A. If you would like to make a time change request and your sitter has already been confirmed please contact Munchkin Minders to request the time change.  We will contact your sitter immediately to see if she/he can accommodate your request.  Please do not change the time through your account if a sitter has been confirmed as this will cause the sitter to be removed from the sit in case they aren’t able to accommodate the new hours.

Q? What is a booking fee and I do I pay it every time I need a sitter?

A. A booking fee is paid via credit card each time you request a sitter.  This fee is the payment made to Munchkin Minders for providing a sitter for you.  The fee is non-refundable and cannot be swapped out for another date.

Q? What does the booking fee go toward?

 A. The booking fee goes toward the work we do to search, qualify, train, reference check, and background check each of our minders. We are always hiring new minders to keep up with the needs of our busy families.  The fee also goes toward the general cost of doing business; Liability insurance, licensing, bonding, office supplies, utilities and administrative work are just a few examples.

Q? Why do I have to schedule all assignments through Munchkin Minders

 A. Munchkin Minders is a full service babysitting and nanny agency. We have a real person (a mom) behind the scenes handling all the hiring of our sitters and nannies. We are NOT a database of sitters and nannies. We do all the work in finding a highly qualified sitter or a nanny to fit your families individual needs.  We are always at your service and available to you! We work really hard to make sure you are covered.

Q? What happens if I ignore MM policies and schedule a sitter without involving Munchkin Minders?

 A. If you are to circumvent Munchkin Minders and schedule a Munchkin Minder sitter without involving Munchkin Minders, you and the sitter will be charged a $1000 fee.

Q? Who can I contact for more questions?

A. My name is Danielle Podlesny and I’m the owner/creator of Munchkin Minders.  You can email me any time at dpmunchkinminders@gmail.com or you can visit our contact page for more options.  I’m also available to take phone calls during office hours, Monday – Saturday 8am-5pm

Q? How can I book a sitter through the website?

A. It’s easier than you think to start booking a sitter through Munchkin Minders

Download the Sitter Pro app on Google Play or Apple Store and Search for Munchkin Minders fun & creative sitters & nannies and then you are all set to book!

Q? What does it cost to hire a nanny or sitter?

A. A full listing of all our prices, discounts and other features can be found on our pricing page

Q? What type of services do you offer?

A. We proudly provide fun, interactive and experienced nannies and sitters to fit the needs of our San Diego families and families vacationing in local hotels & resorts. We are bonded and fully insured.

We offer on call babysitting, hotel babysitting, nanny placements, childcare for group events and more! We look forward to working with your family.

Q? What areas do you serve?

A. All of San Diego Counties ~ East, West, North and South, Temecula County and Western North Carolina ~ Hendersonville to Asheville

Q? Why are you so passionate about your business?

A. As a mother myself, I know how important it is to have great, worry free childcare. I wanted to provide a place that busy mommies like me could go to find a loving sitter that my children would ask for again and again. The sitters had to be exceptional. To me, an exceptional nanny or sitter is one that is experienced, dependable, creative, trustworthy, loving, fun, interactive and best of all LOVES children. I look for those traits in each and every sitter that becomes part of the Munchkin Minders team.

Q?  Are the sitters employees of Munchkin Minders LLC.

A. No, they are independent contractors.

Client understands that Munchkin Minders, LLC is a referral service, and that the sitter is not an employee of Munchkin Minders, LLC. While each sitter is carefully interviewed and screened, Munchkin Minders, LLC accepts no responsibility for any negligence or willful misconduct on the part of the sitter. Client agrees to waive any claim(s) against Munchkin Minders, LLC.

Q? How did you start Munchkin Minders?

 A. Read all about me on my About the Owner page

Q? How are we different from other services, including Care.com

 A. Munchkin Minders is a full service babysitting and nanny agency. We have a real person (a mom) behind the scenes handling all the hiring of our sitters and nannies. We are NOT a database of sitters and nannies. We do all the work in finding a highly qualified sitter or a nanny to fit your families individual needs.  We are always at your service and available to you!